Privacy Policy

Privacy Policy for Truecare & Assurance LLC

Effective Date:

1/1/2024

Truecare & Assurance LLC

("we," "us," or "our") values the privacy of our customers and is committed to protecting the personal information we collect in accordance with applicable privacy and data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect a variety of personal information to provide you with life and health insurance services, including but not limited to:

  • Personal Identifiable Information (PII):

  • Name, date of birth, Social Security number (SSN), address, phone number, email address.

  • Confidential Health Information (CHI):

  • Health status, medical history, prescriptions, treatments, and any other health-related information necessary for insurance purposes.

  • Financial Information:

  • Payment details, bank account information, and information required for policy management and premium payments.

2. How We Collect Information

We may collect personal information directly from you through various channels, including:

  • Online forms on our website or mobile applications

  • In-person consultations or telephone communications

  • Use of Robo/AI dialing systems to make outreach calls

  • Third-party providers, such as healthcare providers, government agencies, or business partners, for insurance underwriting and management purposes

  • Cookies and other tracking mechanisms on our website to improve your browsing experience

3. Use of Information

We use your personal information to:

  • Process insurance applications, issue policies, and manage policyholder accounts

  • Assess eligibility for insurance products

  • Provide customer support and respond to inquiries

  • Ensure compliance with legal and regulatory requirements

  • Conduct marketing, advertising, and promotional communications with your consent, including outreach via Robo/AI dialing systems

  • Conduct internal analysis for improving services and customer experience

Robo/AI Dialing Systems:

We may use automated systems, including Robo/AI dialing systems, to contact you for insurance purposes, such as informing you of policy updates, offering new insurance products, or following up on applications. These systems may record call data for quality control and training purposes. You will always have the option to opt-out of these communications, as described below.

4. How We Share Information

We may share your information with third parties under the following circumstances:

  • Service Providers:

  • We may share information with third-party vendors who assist in managing policies, processing claims, underwriting insurance, conducting marketing, or managing Robo/AI dialing systems. These vendors are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

  • Business Partners:

  • In certain cases, we may share information with our insurance partners or affiliates to offer you products and services that may be of interest to you.

  • Legal Requirements:

  • We may disclose information when required by law, such as in response to a court order, subpoena, or government investigation, or to comply with applicable laws and regulations.

We do not sell or share your personal information with third parties for their independent marketing purposes without your explicit consent.

5. Data Security

We are committed to protecting your personal information through the implementation of physical, electronic, and administrative safeguards. These measures include:

  • Encryption of sensitive data such as SSNs and medical information

  • Restricted access to personal information, limited to authorized personnel

  • Continuous monitoring of our systems for potential security vulnerabilities

  • Regular updates and testing of our security technology

While we strive to protect your information, no security system is completely impenetrable. In the event of a data breach, we will notify you promptly and in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These tools help us analyze web traffic, tailor content, and optimize marketing efforts. You can control your cookie preferences through your browser settings.

7. Your Privacy Choices

You have the following rights regarding your personal information:

  • Opt-Out of Communications:

  • You can opt out of receiving marketing communications, including Robo/AI dialing outreach, by contacting us at [Insert Contact Information] or following the instructions in the communication.

  • Access and Correction:

  • You have the right to access and correct any inaccuracies in your personal information by contacting us at [Insert Contact Information].

  • Data Deletion:

  • You may request that we delete your personal information, subject to certain legal exceptions, by contacting us at [Insert Contact Information].

  • Do Not Track:

  • Our website may not respond to "Do Not Track" signals, but you can set your browser to refuse cookies or alert you when cookies are being sent.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child, we will delete it immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on our website, and we encourage you to review the policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Truecare & Assurance LLC

Email: [email protected]

Phone: 1-877-313-3192

Address: 2125 Biscayne Blvd, Miami, Fl, 33137

Notice Regarding Telemarketing

Under applicable laws, we may contact you using automated calling systems or Robo/AI dialing systems. By providing your contact information, you consent to receive these calls from us for marketing, policy updates, or customer service purposes. You can withdraw this consent at any time by opting out as described in Section 7.